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Iron Mountain (Case Study)

Iron Mountain is a world leader in the secure storage and management of information and records on behalf of many thousands of client organisations. Founded in the US in 1951, beside a mountain where iron was mined, the company has expanded internationally and now trades in nine European countries. It operates 65 storage sites in the UK and runs its own courier fleet to service the needs of over 10,000 clients, which include leading financial, legal and medical institutions. Iron Mountain has a UK workforce of about 2,000.

Mark Baker is Centre Manager covering two Iron Mountain sites in the London area and has responsibility for sourcing the long-term temporary and temporary-to-permanent staff required both for major projects and to support permanent staff during peak periods. The company handles vitally important information and records, including NHS medical records, so demands high standards of reliability and commitment from its own staff and from any personnel sourced through agencies.

“Back in 2002 we were having major problems with our preferred supplier so, based on the recommendation of another Centre Manager, we asked Triangle Recruitment to provide some candidates,” Mark Baker recalls. “With several major projects running at the time, we needed to recruit at all levels. The people supplied at the outset were a great improvement in terms of quality and skills, so we agreed that Triangle would establish an on-site presence to deal with issues arising and meet our ongoing requirements. This on-site presence has been invaluable, dealing with pay, working hours and holiday issues in a willing and amicable way.

“Triangle’s helpful approach and respect for our corporate policies took pressure off our own staff. Triangle advertises vacancies and vets applicants and their credentials to ensure they are of the right calibre before they reach the final interview stage. Its support team have developed a good understanding of our requirements and are always supportive, professional and approachable. They go the extra mile, regularly visiting the sites where their staff are working to check they are OK and never placing people in positions purely for the financial gain. Triangle is one of the best agencies I have dealt with over many years and would always be my first point of contact.”

Mark Baker knows what he is talking about. He has worked in the demanding and professional Iron Mountain environment for nearly 20 years and has in the past dealt with a number of recruitment agencies that failed to deliver on their promises. The fact that the working relationship with Triangle Recruitment is still thriving in an atmosphere of mutual respect after five years reflects well on the shared professional standards of both Iron Mountain and Triangle.

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