"The Values that form the core of the Quality Policy are derived from the Triangle Recruitment Limited Vision Statement;
Integrity: Honesty and fairness are essential to the way we do business and how we interact with people. We are a company that keeps its promises. We do what we say we will do, and we will conduct ourselves in accordance with our code of ethics.
Customer Satisfaction: Customer satisfaction is the source of employee, shareholder, supplier and community benefits. We will exceed customer expectations through continuous improvement in quality, service and productivity.
Our Employees: The diversity and involvement of our people is the foundation of our strength. We are committed to their fair and effective selection, development, motivation and recognition. We will provide employees with the tools, training and support to achieve excellence in customer satisfaction.
Improvement and Innovation: We seek improvement and innovation in every element of our business."The values that form the core of the Triangle Recruitment Limited Quality Policy are derived from the companies Vision Statement:
"Our vision is that we will become the partner of choice for companies across the U.K. and beyond when the need arises for innovative recruitment solutions utilizing temporary, permanent or contract staff. We will continue to offer and improve upon the tailor made solutions we currently deliver and will always strive to be the industry benchmark in every area of our business. We will always strive to deliver continuous improvements across all our business areas and offer added value benefits to our stakeholders, our employees, our clients and our suppliers"The Managing Director and Steering Team shall establish and review the quality policy to ensure that it:
- is appropriate / suitable for Triangle Recruitment Limited;
- includes a commitment to comply with BMS requirements and continuous improvement;
- provides a frame work for establishing and reviewing operational targets / quality objectives; and
- is communicated and understood within Triangle Recruitment Limited.
- planning and review of BMS is carried out in order to meet Triangle Recruitment Limited objectives; and
- the integrity of BMS is maintained when changes are planned and implemented.
Steering Team (Management Representative)
The Managing Director shall appoint a member of management for each location as Management Representative of the Steering Team who, irrespective of other responsibilities, shall have responsibility and authority that includes:- ensuring that BMS processes are established, implemented and maintained;
- identifying the resources for BMS administration;
- approving registrars for 3rd party audits;
- reporting to the Managing Director on the performance of BMS and any need for improvement; and
- ensuring the promotion of awareness of customer requirements throughout Triangle Recruitment Limited.
- ensuring that BMS processes are implemented and maintained;
- reporting to the Managing Director on the performance of BMS and any need for improvement; and
- ensuring the promotion of awareness of customer requirements throughout the location.
Continuous Improvement
The Managing Director and Steering Team shall review BMS on an annual basis to ensure its continuing suitability, adequacy and effectiveness. This review shall include identifying opportunities for improvement and the need for changes to BMS (including the quality policy and quality objectives).The Managing Director and Steering Team shall demonstrate their commitment to the continuous improvement of BMS by:
- communication the importance of meeting customer, statutory and regulatory requirements;
- reinforcing the quality policy;
- reviewing BMS processes to ensure their effectiveness and efficiency;
- ensuring that operational targets / quality objectives are established and measurable;
- conducting management reviews; and
- ensuring the availability of resources.
